Effective Date: May 12, 2026
Introduction
This Privacy Policy explains how Floor Coverings International Fresno ("we," "our," or "us") collects, uses, and protects your information when you visit our website at fcifresno.com, submit a form, or communicate with us via SMS, email, or phone.
Information We Collect
We collect the following information when you submit a form on our website or otherwise interact with us:
• Name (first and last)
• Email address
• Phone number
• Mailing or service address
• Project details (flooring type, scope, timeline, and similar information)
• Communications with us via SMS, email, or phone
• Website usage data collected through cookies and analytics
How We Use Your Information
We use the information we collect to:
• Respond to your inquiries about flooring services
• Schedule and confirm in-home consultations
• Provide quotes and estimates
• Communicate updates about your project
• Send appointment reminders and confirmations
• Send marketing or promotional messages (only when you have opted in)
• Improve our services and website experience
• Comply with legal obligations
SMS Messaging Terms
When you provide your phone number and consent to receive SMS messages from Floor Coverings International Fresno, the following terms apply:
Message Types: You may receive transactional messages (appointment scheduling, confirmations, reminders, project updates) and, with separate consent, marketing messages (special offers, promotions, and new product information).
Message Frequency: Frequency varies based on your engagement with us.
Carrier Charges: Message and data rates may apply, depending on your mobile carrier and plan.
Opt-Out: You can opt out at any time by replying STOP to any text message. You will receive a confirmation message, and no further texts will be sent unless you opt back in.
Help: For help, reply HELP to any text message or contact us using the information at the bottom of this policy.
Carrier Liability: Carriers are not liable for delayed or undelivered messages.
Eligibility: You must be 18 years of age or older to use our SMS service.
Privacy of Mobile Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors supporting our services (such as message delivery platforms) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How We Share Your Information
We do not sell your personal information. We may share your information only as follows:
• With service providers who help us operate our business (such as our CRM, messaging platform, and scheduling tools), under contractual obligations to protect your data
• When required by law, court order, or other legal process
• With your explicit consent
Cookies and Tracking
Our website uses cookies and similar tracking technologies to improve user experience and analyze website traffic. You can disable cookies through your browser settings.
Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Data Security
We take reasonable measures to protect your information from unauthorized access, alteration, or disclosure. No method of transmission over the internet is fully secure, however, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
To exercise these rights, contact us using the information below.
Children's Privacy
Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The Effective Date at the top of this page reflects the most recent revision.
Contact Us
If you have questions about this Privacy Policy or our practices, contact us at:
Floor Coverings International Fresno
402 W. Bedford Ave, Suite 107
Fresno, CA 93711
Phone: 559-314-1995
